Showing posts with label digital. Show all posts
Showing posts with label digital. Show all posts

Saturday, December 26, 2015


Learner Therapist (69) … Digitally mediated relationships

Torrey Orton

Dec. 26, 2016

Who’s at lunch with who?

I was out to a demonstration lunch a while ago. Two demonstrations were occurring: the successful pretence of a great chef and the aspirational pretences of a bunch of diners. The pretentiousness was exemplified by the number of discrete courses – around 20: enough to occupy the whole of the only page in the menu. A socially and ethically interesting question was: who else was there and were those who were there actually there? Why they and we were there would be to follow the pretence path, but that’s another story.

Rather, it was clear from the number of phones tables and in hands that there were others being summoned, cajoled, invaded by the experiences of some diners. Perhaps the reverse was also true in response and maybe some of the apparently sharing diners were actually partaking of their digital partners’ pretences and not really present in the lunch for those moments (either in their own view or the view of their lunch relationship partners). And some connections with unknown unpresent partners on both ends may have been secondhanding the partnerships of the first instance in simultaneous sharings with unknown others…and so on around the digital twittiverse.

If you think that experience is hard to express and, more so, to comprehend, I’m sure you are not alone. Acquaintances of mine who are masters of the digital disciplines continue to amaze themselves with the unintended disclosures of their notionally private selves which blow around the cloud of endless remembering as a result of a burst of communication neediness from the grip of a heart ache or break, or a glass too many. In the same vein of virtuality, we can wonder which of these dining relationships were authentic, real, present (add your favourite behavioural, emotional, or cognitive criterion of existence here). And what would they be being authentic about?

How can we know what happens at lunch?

These kinds of practical implications of relationships are what concern my therapy patients. In fact these kinds of questions / concerns are what people are usually in therapy for – things to do with who can they be usefully connected to in myriad ways and which of those ways are appropriate on criteria that they embrace and think can be embraced by the others, and consequently may actually be embraced in a real relationship. For example, clarity about relationship types would allow increased fine judgment of what type is actually uppermost in one’s own mind and one’s partner(s) mind(s) in a specific relationship moment, event, history and prospect.

I propose that without a systematic way to classify digital relationships on non-digital criteria, we do not know what we’re talking about in discussing, and especially researching, contemporary digitally mediated relationships. Digital criteria are simple: can a digital wire be tripped in a recording device by an effective sensor signal? For an analogue example of criterion domains, are we talking about personal relationships, commercial relationships, organisational relationships, spiritual relationships …and how would we know when a relationship is one, some, or all of these at any one time (and other things not yet itemised)?

And suppose that whatever the type, there is virtuality in play. Most coarsely, is there any difference between a virtual sexual relationship and a real sexual relationship (of the body contact variety)? At least one thing is for sure, so far: no unwanted progeny can result from the virtual one without a shift of level from digital to analogue! On the comestibles side, the longest virtual lunch still leaves a half-full plate of offerings on one side and a wholly empty stomach at the other end of the digital appreciation.

One approach to classifying relationships and behaviours would be Wittgenstein’s notion of family resemblance as a tool for grasping realties. It is quite a nice theory of knowledge (which tells us how we can say something is and is such a thing reliably). It is also noticeably not standard issue RCT scientific research reality. Perhaps some research should be on the phenomenology of digital behaviour?

Back to the pretentious lunch…

How could the key physical experiences of the lunch be captured and shared digitally as they are occurring? La Grande Bouffe (1973) did a good job of capturing an imagined experience of dining, as did Tom Jones (1963).  But sharing real experience is notoriously difficult and highly reliant on shared communication skills and relationship depth and intensity in the experience domains of interest. Some experiences cannot be shared with the inexperienced other than by involving them in such experiences, and we are back to relationship depth and intensity. Virtually we may get a feel for the experience, but not the experience. Rather we will be having the experience of a tantalising possibility which may be the experience of an intentional or provocative deprivation, which might then be shared by the virtual attendee with the real one and we’re back to tantalising and provocation. In addition, the range of possible experiences of the virtual kind – email, twitter, text, Instagram, telephone, Skype, … – offer different degrees of deprivation potential, usually out of the awareness of the participants. Bring on the phenomenology!? Give me a ring or a ping if you are interested.

Friday, February 7, 2014


Digital outrage with comic relief

Torrey Orton                                                                 

Feb. 7, 2014

Ozemail error…

… the drop down notification remarks every time I attempt (successfully) to download my emails from my Nokia Lumia 625, a recently arrived baby of just 3 weeks age which has had synching problems from birth despite guarantees that its genetic provenance was the same as my laptop – Windows 8! When the drop down first occurred two days ago I said almost loudly ”Oh shit”, as my recently found facility of emailing by phone seemed to go out  the window. Relief was just a restart away. The next time I tried to receive email the message “Outlook synchronising” loped across the top of the screen in 6 point print for a second or two and down came the email and then this drop down denial of access, viz :

We’re having a problem downloading messages. Make sure you have a connection and your account information is correct, then try again.

Last tried 2 seconds ago

Error code: 80070018

This has happened over and over for the days since (2), a system which threatens with one hand the service it has given with the other. My most secret fear – system failure mid-living – is prodded unrelievedly (so far) by an unintended (but therefore egregiously effective!) confirmation of the fear’s strong evidence-based foundations.

Outrage??

As I discussed this with a very experienced IT systems friend, I learned in passing the meaning of a word I have not till now really mastered – outrage. This is the rage which flails itself into hyperventilating laughter howls. We made quite a nice footpath display for the youngers munching burgers and such around us in Bridge Road. Two old guys falling around screaming, almost.

All of which prompted us to disclose inadvertently wells of techno-rage we knew were present but we had not given voice to in that way a fit of mutual story telling of technicians’ incompetence can do it…a sort of self-inflating sequence of despair, reduced only by realising that the system changes which assault us are assaulting the technicians faster than reports on them can reach the webpages of Microsoft and/or Apple specialists.

That’s not an excuse, so they still get the blame. But it makes the prospect of their getting blame again higher than their pay should warrant. Telstra techos had spent 5 hours in three chunks over three months trying to synch my Windows phones to Windows computers…finally giving up the ghost to my computer set-up techie a week ago who did it (granted with a lead from the last Telstra guy) in 40 minutes…time required to repackage the Outlook Calender in a new Outlook-only email address for my Outlook account…itself an unpublished requirement of Microsoft efforts to mimic (I‘m told) Apple’s success welding buyers to their whole suite of apps by requiring them to open an Apple account to set up their products.

Comic relief…

Having trouble finding the comic relief part here? It’s only outrage at best. When I set out to replace my old self-destructed phone, failed and then was forced to replace my computer by a hard drive failure … I could no longer avoid what has emerged above, plus a gaggle of other inconveniences which arise from systemic interaction glitches. What underlies the rage part of the above is that Microsoft’s new phone company Nokia‘s Windows should synch like the old (2011) Samsung Windows phones did via a downloadable three click app called My Synch.

It didn’t. They just forgot to tell me, or even us, that their Nokia purchase had nothing to do with customer service, increased or otherwise!! Monopoly capitalism where are you? Is there an equation here: that, once large enough, companies either do not or cannot ‘care’ about customers at the level of the individual even though they have the technologies (web, mobiles…..) to deliver person-level emerging information to customers, especially at the junctures of their systems?