Learning to act right (42)… building stereotypes from nothing

Torrey Orton

July 21, 2014

 Once more again with feeling…

Repetition is the heart of learning almost anything. Noticing that one is repeating certain experiences is the heart of capturing unconscious learning in motion. Until captured by awareness the unconscious process unfolds with certainty and produces actions assumed to be right automatically…which is what a habit does.

Repeated experiences are based on sufficient uniformity of actions, circumstances and purposes to survive generalising over time. That is, an effective habitual response requires a consistent experience base. The test of an effective habit is it works for me, and maybe others.

 Once more, the Fertility Control Clinic

So, back to the frontline at the Fertility Control Clinic. My colleague T., the regular security guard, with more than a year’s experience 6 days a week at the Clinic, has acquired an unscratchable itch about certain classes of arriving patients. The itch is their perceived resistance to him executing his security role to his standards of adequacy (which independent observers class as high).

The routine is supposed to go like this: for each arrival at the Clinic (an action sequence of about 3-5 minutes duration depending on how far down the street they come into view, repeated at unpredictable intervals about 15-18 times a morning over a 90 minute period) he walks towards them to escort them past the Catholic anti-abortionists and then up the pathway into the Clinic*. At the Clinic front door he unlocks the door and admits them to reception, turns around and leaves, closing the door (and so relocking it again). Patients usually come in pairs – a patient and her partner, family member, friend, etc. – which makes a small crowd at the door.

 Unintended injuries
 

Here’s where the stereotyping begins to be built, and then reinforced and embedded. A proportion of arrivals do not notice T. is getting out keys while walking towards the door and saying, “I’ll open the door”. They may miss his call because their English is weak, because they are apprehensive about being there in the first place, because his English is accented, because they do not know his role though he’s clearly marked as Security, and so on….with the overall consequence that he is unable to effectively, from his viewpoint, play his role correctly – to care for patients until they are safely inside!! This is seriously angering. The people he’s supposed to protect unwittingly make it difficult for him to do so to his standards of service!! A classic unintended injury.

The backwash of this injury to his professional self-regard has hardened into stereotypes, the effect of which is to raise his blood pressure well beyond appropriate levels, while not affecting his presence  and conduct to all patients. When he sees suspect patients (from his developed stereotype viewpoint) on the street horizon he’s already expecting trouble for him which he cannot, so far, prevent because the situational variables reduce everyone’s capacity to respond ‘rationally’. There are few patients, or protestors, arriving at the Clinic who are not in a heightened state of some kind.

 

There is very little room for altering the context to allow new perspectives and awareness to arise. There is no relationship with the patients other than offering a kindly reception, including obstructing their harassers (an emotion priming activity). There is no room (?) for engaging the patients about their potentially, from T’s viewpoint, injurious behaviour towards him because the relationship is too fraught with implicit intent and brevity of exposure. So, the injury is incorrigible, unmitigatable…the very stuff of hardened emotional arteries set in permanent ineffective defence for T. Micro-traumas recurring persistently. Perhaps this kind of pattern is why few Clinic security staff last very long at full exposure.

 

I have raised my perception outlined above w/ T. in various less complete forms over recent months, prompted by his slowly increasing expressions of exasperation with his least favourite types.  This is the beginning of creating a space for reflection and change, I expect.

 

*the over full richness of this sentence somewhat captures the emotion and content density of the experience it describes.

Learning to act right (40)… Skating on thin ice…

Torrey Orton

April 6, 2014

 

 Learning to predict a terminal fall at the boundary between solid and fluid

 

Learning to calculate risks is a basic achievement for the conduct of everyday life. I’m talking here of things like how many steps to take in one bite on the way up or, more saliently, down life’s stairways. How good is my chance of crossing the street against the lights between legal crossings without getting scrunched by the bus coming one way and the truck from the other? Cultural variants on this theme, and adult opportunities to re-experience childhood learnings, can be found here: http://diarybyamadman.blogspot.com.au/2014/03/travel-funnies-2014-china-torrey-orton.html .

 

As these things do, the idea of my learning to skate on thickening ice came into recent view. Especially to skate on clear ice. Clear ice means this: when you walk on it you can see straight into the water. On very clear ice it’s hard to tell that the ice is there. It is the colour of the underlying water. I grew up looking down a hill big enough to provide an extremely beginners ski slope (20 meter rise) onto a small New England pond (about 200 meters by 50 meters), the sort which seems to make up about ¼ of the surface area of the region.

 

We started learning about ice when we were in nappies…which is to learn about the progress of winter from turning of the leaves to slight freezing of the ground with increasing periods of frost on grass and puddles along the way to earth frozen to a concrete consistency and ice carrying a hundred people sliding around with greater and lesser finesse. Snow may or may not appear anywhere along this transition.

 

So by age four or five we would amble down to check the pond’s willingness to be crossed dry-footed. New ice can be safe yet cracking, the progress of skating being a pushing along the wave of the ice flowing down and up as one passes. If you haven’t experienced this phenomenon, tough. I can’t think of a similar elsewhere in nature except for a lava flow which fails the similarity test by starting with death from the ride rather than ending with ice, though “ice is also great” as the poet said (Robert Frost, appropriately, in Fire and Ice, refusing to complete the implicit ‘nice’ for a rhyme).

 

Then, there was the problem of varying ice depth across the pond, arising from the faster flow of the stream part of the pond in some areas, and not just the obvious ones near where the stream ran into it and out of it. This danger is perceptible with practice (usually including some drops into the water). Skill growth is marked by a reduction in the number of feet dropped together and how far (also feet in those days!). Skill improvement requires the perennial favourites: cautious and a delicate testing touch with toe or stick, often noted by their absence among risk takers.

 

What we learned to solve here was a repeated pile of rice problem: at what height of added grains will it collapse. For skaters the collapse of the ice will be wet feet at least and drowning at most. Learning to judge the risk involves a lot of factors underpinned by the ignorant fearlessness of the young and sustained by their invariable superiority to adults in perceptual sensitivity and reflex action speeds, coupled with their relative lack of weight! A rice collapse will just be a mess, unless you are in a storage silo.

 

I don’t know that I’d try a newly glazed pond surface these days, but my chance of seeing one are slim. I don’t usually go north for winter. That dogs and deer often fail this learning test is one sign of its difficulty, especially when the ice surface is snow-covered – a degree of difficulty in discernment beyond most people’s capability.