Showing posts with label accountability. Show all posts
Showing posts with label accountability. Show all posts

Wednesday, February 20, 2013

Learner   therapist (30)……Disrespect without intent, but effect


Torrey Orton
Feb 20, 2012

 
I’ve got a problem. Under certain circumstances, I spontaneously dismiss, even deride, others’ discussion contributions. It’s either “Uh huh” or “Oh yeah” with a self-satisfied, I coulda told ya that, tone. This behaviour has only come clearly into my view in the last 6-12 months, though having a foggy presence in my repertoire for some 10 years at least. I suspect it’s more like my whole life, the easiest evidence for which is that I’ve always had a tendency, confirmed by disinterested others, to be a wise guy, or occasional smart-ass.

 
I am trying to stamp it out. To do so requires that I follow my advice to my patients: be aware of the triggers, interrupt the behaviours and eventually pre-empt them in the most likely to trigger circumstances. Easy, no? Dismissive me seems to arise either from irritation at others’ failure to see what’s obvious to me or from my own pleasure in seeing an obvious which I wasn’t aware was coming in the conversational path I was on. I think these two sources are interwoven, and perhaps a third source is irritation with myself that I didn’t see the obvious - a brand of intellectual perfectionism…just enough to keep my eye on the rolling ball of life and only get fixated on its irregular movements.

 
I work in the obvious because truths come to me wholly formed out of an opaque inner process which is seldom wrong, once it produces. Intuitions seem and feel obvious once produced. Any pretenders to the title of an intuition must pass this internal comfort or fit rating to be the real thing. If an idea doesn’t feel right it can’t be right for me. This is not to exclude counter-intuitive ideas, which are often among the most revealing just because they do not immediately ‘fit’. So, to a certain extent my dismissiveness is rooted in exasperation at the difference in my mental style from theirs and /or my occasional failure to match my own requirements / expectations of my performance.

 
I should get a grip on this because I have a patient who thinks he’s mentally quicker than I am, and anyway feels he is because he can roughly see where the logic of my thoughts are going…what he can’t see is their emotional roots, which is why he’s still in the chair. But his slight disdain for my lack of pace has become a development point for both of us. He is experienced by others at his work as arrogant, distant, etc. and he doesn’t want to make that impression any more than I want to in my work…but I do, as does he.

 
So what? Well, “Oh yeah” is often heard as disrespectful by others, unless it’s a self-inflicted, resigned self-recognition, as one patient mumbled in reconnecting with a pattern of resilient dysfunction he’s trying to reduce. What position do I take on this ethico/politically? Ken Wilber proposes the following schema for working with differing levels of consciousness/ awareness/ knowledge:


1 -      that all truth is partial, approximate, ( “In this Theory of Everything, I have one major rule: Everybody is right. … everybody … has some important pieces of the truth, and all those pieces need to be honoured.”)

2 -      that there is a developmental sequence in human history, which we all go through, and that movement along it is likely to be very uneven for individuals and groups / societies

3 -       that there is a developmental pathway for engaging people in transformative activities, lubricated by respect

A Theory of Everything, Ken Wilber, Shambala 2000

“lubricated with respect” is a nice idea, that is, a good one finely poised, in my view.

Respect as proposed by Wilber includes respecting everything about us in principle, but most especially when we have a shortcoming from the perspective of domains of understanding we are largely inexperienced operating in and through. This includes the ‘heights’ of our own reflective overview of ourselves. It means that to respect others I must also respect myself in my less developed, more immature, faulty states and stages! With this approach in view and embraced, what can I do to mend my disrespectful way? Here are some starters:

Warn others about my propensity for “Oh yeah...” moments, and their likely sources if they are in my / our awareness.

Invite others to point out when they are getting the “Oh yeah…” treatment from me.

Continue investigation of the forms of ‘oh yeah’, the associated circumstances of their emergence and their inner and outer effects.

Be really careful to test for differences of consciousness/awareness/knowledge in different discussion settings.

And….??

There’s some way to go with this!!

Friday, April 16, 2010

Learning to act right (6)…. Learning to be accountable.


Learning to act right (6)…. Learning to be accountable.
Torrey Orton
April 16, 2010
"It was my fault …"
… said James, an executive coach, as he worked over a recent incident in his practice. He has in hand a rising CEO, Tom, with a commitment to developing interpersonal and group sensitivities and competences, especially under pressure and/or in conflict. Half way into a six month coaching process James began thinking some structured group work would be useful as a complement to and extension of their one-to-one work.
James's thinking had been prompted by a professional colleague's (Anne) mention of a new relationship skills program she had designed. She was building on her extensive experience with a variety of group-work formats and focuses. She was ready to run a trial group and was networking for potential participants. Fees would be nominal.

James agreed to nominate a client after a few further chats with A. This was Tom, who J. encouraged to attend on the grounds he was ready for and could use the enlarged growth opportunities of group work. T. signed up, paid up (6 sessions in advance) for a two hour evening session a week with 8 other exec's in training.

"I want my $ back…"
J stayed in touch with T's experience, but it was not the main focus of their work. Not, that is, until T. reported having walked out of the final session with A. in a stir of disappointment at the process. He felt it had not really been what it was claimed to be in the pre-work documents, or J.'s description of it, or the facilitator's (A.) work style. "I want my $ back" T. said at the next meeting with J. he had also made the same request of A. and her organisation.

It became clear to J. that T. had not been an appropriate candidate for A's program – an impression confirmed when he suggested T. go back to A. to see if he could clarify his perception of what the program was supposed to be. This perception was the basis of T's sense of betrayal by the program, and by A. and, implicitly, by J. T. agreed but was not able to follow it through.

J. realised that the responsibility for T's experience and its resolution was his. He had over-rated T's development at the time and under-rated the shortcomings of A's design. He had for a number of understandable, but, it turned out, inappropriate reasons misjudged this opportunity for everyone. He entered it under some time pressure to nominate someone, had wanted to help A. get her new program up and, indirectly, to support A.'s organisation in its business development efforts. This combination, along with J.'s tendency to over-estimate client development on the basis of development achieved in coaching, produced the mismatch, and he sat at the centre of it.

So, rectification was his to achieve, including financial aspects. The highest possible refund was <$500, so dollars were not the issue, though differently for T. and A. They were the currency of their relationship.
For J., the basic framework for taking up his responsibility was the concurrent and continuing coaching process with Tom. One of its core themes at the time of this disappointment was how to negotiate perceived performance failures, and that's where J started – with his own misjudgement of both T and A. He explicitly took charge of the follow-up individually with T., Anne, and the head of her organisation (who offered to cover any refund if it was eventually agreed; J. refused).


Finales
J. met with T. in an unpaid consultation to explore the experience, with a focus on how T. had been disappointed to the point of not being able to raise it with A. until too late, both emotionally and temporally. J. also participated in a debrief with A. and her organisation, seeking to understand what actually happened and how it might be approached differently. This included review of how the program was promoted and conducted to reduce future prospects of such misunderstandings and or mis-fits. In both events major growth occurred for all participants, including J.

Monday, August 10, 2009

Appreciations (9) – Silly, after all…!!

Appreciations (9) – Silly, after all…!!

Torrey Orton

August 10, 2009

Ross Gittins joined my pantheon of thought stars on Saturday July 25, 2009 in The AGE by crowning a generation of Oz Prime Ministers with the cap "silly" for promoting the dangers of government debt while pretending private debt doesn't exist. This is a little violence I warmly endorse!

I've been saying this quietly to myself almost every time I hear one of the governing club talk economics. Being economically incompetent, but not always silly, while old, this gaping wound of factual dollars owed to others for private expenditures constantly abrades my sense of balance. And, yes, I call them silly at many other moments of their delirious incompetence.


'Silly' is a soubriquet of last resort for me when I am so overwhelmed at the inanity of a process or a person over such a continuous history that I cannot 'move on' from it nor capture its status more compellingly nor visit my minor rage upon them directly. My final disrespect for them. A small injury in any event.


I occasionally fall under its spell in self-reflection, which somewhat authorises my using it on others. Or, so I rationalise. I also rationalise that 'silly' is a better thing to be than held accountable for the decline of our socio-political infrastructure – a title which quite a few people can wear with impunity and thereby rate a ranking on the dare to die brigade's hit list. In this way I think of 'silly' as a sign of generosity, though it may turn out only to be socio-political retribution's triage mechanism.


Tuesday, July 28, 2009

Who’s to blame for a bad childhood?

Who’s to blame for a bad childhood? Accountability, responsibility, blame and victims
Torrey Orton July 28, 2009

Accountability*: giving an account for personal responsibilities or for those undertaken by others on our delegation.

This is a terrible field to step into. Much travelled and trammelled. Who am I to add another step…even to be presumptuous enough to try? This is one I have to try because my confusions are so great. Others seem equally confused. I have been here before while exploring the Royal Commission on the Black Saturday bushfires. Here I will focus on this quartet as it applies in psychotherapy. I do not think that’s the same thing as the great worlds of politics and world changing surrounding our everyday lives. But my patient clients feel this greater world in their own distresses and are touched by their place(s) in it.

The problem for us all as adults is that there’s a part of our life we are not responsible for. Sometimes we need to be able to give an account of it!! One such time is if we are in psychotherapy. Most therapies acknowledge that our family of origin experiences shape our potential for family making (and many other group) experiences as adults. Our gender roles are learned there and the nature and variety of attachment is developed and embedded. Some cultures think of themselves as families and construct all social roles in family terms.

… our parents’ children

So, in important respects, we are always our parents’ children. This is recognised in everyday observations to that effect about children. And, we all honour the part(s) of our shared heritage we delight in. The undelightful is usually omitted. Sometimes it is systematically excluded from family conversation by explicit punishment of anyone who strays into the guarded territory. Therapeutically, I would say the most important breakthrough for many of my traumatised clients is to speak to the power of the family’s denial by actually opening previously closed doors with parents or sibs, or both, or virtually doing so in imaginary role-play of such openings.

Similar dynamics of denial and speaking to it can be seen in our societies at large – e.g. child abuse by trusted figures like priests, carers, etc. Acknowledgment of these abuses is resisted by the responsible organisations (seeking deferral of their accountability) like churches (Catholic most prominently, but certainly not solely) and social service agencies like the Salvos recently. The only thing worse than a bad family experience is no family at all.

Again therapeutically, family of origin appears as a source, a cause, of both the foundations and the distortions of our everyday relationship functionality. Some distortion is unavoidable. Parents can be no more perfect than the rest of us. Imperfection has its prices, though, and this acknowledgment meets a barrier in the same everyday world of this type: ‘thou shalt not blame, nor a victim be’. Probably this is because someone would have to be uncomfortable in the process and so it would be aggressive and selfish and therefore undesirable. About this time we can forget justice, forgiveness or many other everyday attributes of a ‘normal’ life.

Blame and intent to injure

Blame has to do with perceived intent to injure. Human intent is the only true cause of anything, and then often of not much or not what was intended! Without intent we have no actions, goals, progress… a view for which I might make a case in another argument! If I am injured in fact, I am a victim of the injuring force. Its actual blameworthiness is a matter for discussion or negotiation. The discussion process may reveal that I have not been victimised, though I am pained – that is, what happened arose from my wandering into the path of another’s intentions.

Or, it may reveal that the actions expressing that intention were inappropriately designed, executed, etc. The other is still ‘to blame’ but not condemnable. This is recognised in law, but recently is being deformed by the assumption that any injury I incur is someone else’s fault and worthy of compensation by them, especially if they are a legal person. Whence warnings in national parks like “Limbs may fall” or on the roads to them like ”Overhanging trees” to defend the relevant authority from suits for supposed maintenance malpractice.

Who’s to blame?

Not a few of my clients wonder at some point if talking about family history suggests their parents are “to blame” for whatever presenting issues they have. And, consequently, are they “victims”? It seems to me that both of these are their rightful usage if the hurt is great enough. Now there’s the lynch pin. Establishing for me that something hurts enough is easy. I decide for myself. But establishing the hurt is big enough to warrant an acknowledging apology is another thing. It requires some kind of negotiation, or intermediation, when the level of hurt reaches which mandates notification by public authorities like teachers, police, health workers of all sorts, etc.

In our cultures we have defined levels and types of evidence of hurt which require intervening action by others and condemnation for failure to act (which is a virtual collusion) by relevant others like the above authorities and parents, siblings, etc. These levels and types vary significantly from culture to culture, so much so that some feel proud to stand on a notional high ground declaiming the sins of others. This ground is often built in turn on their own relatively recent development from the close neighbours of the attitudes and behaviours they are decrying. That these are extremely difficult matters to adjudicate is affirmed almost daily with stories here of children abandoned to incompetent parents’ rages at their own social and personal non-entity. The authorities trying to handle child protection services are caught between saving lives and the social commitment to saving families. As close to pure lose/lose as I can find, at least for the kids and the workers!

Anxieties sustained by long-term childhood abuse, and often continuing family denial, are almost always experienced by the patient as their own fault, even while they are aware that they were (and, often, still are) being abused! This is the deep meaning of ‘victim’ - the meaning which holds people over the long term in sub-functional experiences from which moving on is not a choice unless the relationship system members choose together to change. Not easy to do if they are already under-powered. Taking the pathway of no blame and no victim begs the question of right for the sake of avoiding a dispute of power. Not disputing power may be a smart move, but to assume it away is to leave the victim stuck with their self-perception: ‘It must have been my fault.’

The multi-generation, multi-family challenge

To complicate matters a bit – part of the exploration of long term trauma usually reveals that it is multi-family and multi-generational, extending back 2 or more generations in the conscious memory of living descendants. Alcoholism, and other addictions, personal violence, distant relationships with no intimacy or affirmations – all have family histories sometimes anchored in major socio-political cataclysms like wars, social breakdown (depressions), natural disasters. This means the apparently to blame are themselves more or less victims with their own blaming to do! Have a look at “Who do you think you are?’ for some trails followed back hundreds of years.

With this complexity in mind, plus the need to allocate responsibility across time to meet the current calls for accountability, we can ask what criteria should we use for giving accounts and/or for demanding accounts be made by others of public damaging events? Here’s a go. Accounts of events should:
…treat all adult participants in the events being judged as partially blameworthy (a recognisably Asian perspective), and so as victims, too.
…make clear what actions were intentional, or predictably likely as consequences from intended actions.
…make clear who and what were truly collateral / accidental damages and who and what were ‘targetted’ damages
… specify that the time frame for accountability extends backwards to include the precursor or preparation periods – something like 30-50 years for many public services like education, health, and water systems.
…establish who among the affected put themselves knowingly in harm’s way, thereby mitigating their inclusion as victims and ensuring some membership in the collateral damages category.

These are just a start. Your thoughts???

*The state of being accountable; liability to be called on to render an account; accountableness; responsible for; answerable for; The obligation imposed by law or lawful order or regulation on an officer or other person for keeping accurate record of property, documents, or funds. ...
en.wiktionary.org/wiki/accountability
The pretentious nature of my undertaking any discussion in this area is highlighted by a few webfacts: rates of occurrence of accountability related searches (Oz websites only!): “accountability and responsibility difference in government” - 5,490,000 webhits; 165,000 for ‘accountability transparency’; 43,300 web hits for ‘ethical accountability’.

Monday, April 13, 2009

Who’s to blame?

Who’s to blame?

The role of blame and victimhood in responsibility and accountability assessment by the Black Saturday Royal Commission
Torrey Orton April 13, 2009

Here I want to look at one facet of the Fire Commission which should become a lens through which the review is conducted and received by its publics. This is blame. The use of blame (hand in glove with guilt and shame) is essential to effective accountability and responsibility. It reminds us there are others depending on us, and we on others. Like most things human, blame can be politicised. It already is in the direct and indirect processes of the Commission; parties and interests are at work stigmatising their notional competitors or contestants for various outcomes, or building on existing stigmata in our local discourse – greenies, foresters, etc. The Commission also stands between the Government of the day and its citizens.

Unfortunately, this normal process of interest group struggle distributes resources to social projects, but seldom the truths needed for more resilient responses to the unpredictable. In our very uncertain times, truths are the more needed and the less likely. Maybe a new approach to blame would be useful in sustaining truths.

“We are responsible, in the end, for what is done in our name.” – Viggo Mortenson (THEAGE A2 040409; pg. 18-19). The cries for exemplary blood around the economic miniverse (CEO remuneration rage, AIG et al. bonus envy, Wagoner’s head at GM, Sir Fred’s departure dough at RBS… ) express popular blame of these elites and their support teams for their greed and grandiosity without restraint or regret. These are the cries of the victims of their excesses. Others have long pointed out that some of the victims contributed to their own losses in various ways – mostly through avoidable ignorance. This is most reasonable when the victims are also the greedy with flavours of the grandiose like Bernard Madoff’s “clients”. It is a less reasonable accusation to make of the subprime mortgagees reaching for the American dream which their commercial leaders told them was their right (to dream, that is) and the subprime offer a viable commitment to make.

What powers blame, and the sense of being a victim, is when people feel they have been intentionally harmed by others. Spontaneous acts of natural destruction – tornadoes, floods, volcanoes, droughts – attract great sorrow, depression and despair. But not enduring anger. Anger doesn’t do much to nature because it is largely beyond our powers. What does generate anger is when agreed defences against the possibility or effects of such events fail to protect. Katrina comes to mind. Our Black Saturday fires are another such event. Apparent failures of these defences are the objects of blame attacks.

But, these defences include actions by the eventual victims*. They took a chance in the face of a probable but unpredictable risk – a 1 in a 100 bushfire – to live in a fire prone place, deciding to comply or not with local clearing regulations, etc. These are blameable as much as excesses or shortages of various public provisions for fire safety in fire prone places. The claim that they had and have a right to live where they like amplifies the right to being blamed along with the public safety providers. Children and invalids are excused from this status.

So let’s start with the assumption that everyone involved in the fires is to blame in some degrees and dimensions as appropriate to their roles, situations and capabilities. This would then lead to a Commission focused on who holds what responsibility for what over the course of the fires. The time frame for responsibility extends backwards to include the precursor or preparation periods. From this might come recommendations which relate more appropriately to future responsibilities and their supporting accountabilities. The gray regions between individuals / families and local governments, and those between local governments and state or national ones will be the major focus of blame strategy and dispute.

The accountabilities are another thing. But with responsibilities more thoroughly established (or at least explored), some more balanced appreciations might extend to the main accountable organisations. For example, they might accept less of the responsibility and direct more attention to helping those actually responsible to fulfil them. Most important among these may be individual land and business owners / occupiers, and local government entities. It is they who can most immediately respond to changing conditions (long term drought, land clearing, increased housing intensity…). What higher level entities and agencies could contribute to building such capabilities will be useful to identify.

* NB - the status of ‘victim’ is confused in our times. We have people who knowingly swim into the jaws of death in the Daly River, NT (April 10, 2009) to be retrieved in segments days later; we have a conventional litigiousness which makes every accident an opportunity for a no win/ no fee legal firm (where market growth comes from extending the range of items deemed rewardable – that is blameable on some public entity); we have parents so anxious about the safety and self-esteem of their children that no challenge not previously vetted for insipidity should cross their tiny paths; we have councils which post inane notices like “limbs may fall” (or rocks) along country roads (undoubtedly in fear of those voracious defenders of personal loss, the litigation mavens of Australian legaldom now reaching for the pecuniary heights of their pathetic American counterparts. Look where that got those folks! I’m waiting for Albrechtson to write about the well-in-train depradations of legal cupidity which works to turn every relationship in the country into items for dispute – note: they don’t make the big money from mediation!).
Declaration of interest: I’m a bi-national of American origin who’s been pleased to be here rather than there for 35+ years partly because some that culture’s least attractive features have long been visible to my eyes.